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Privacy Policy

Brookmost Pty Ltd acknowledges and respects the privacy of individuals and adhere and comply with the National Privacy Principals when involved with the collection, use and disclosure of an individuals personal information.

Brookmost Pty Ltd provides commercial agency services including collections, investigations, process serving and repossessions to law firms, corporations, collection companies, corporations, government and the public.

COLLECTION OF PERSONAL INFORMATION

Personal information is information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collecting personal information is essential for Brookmost Pty Ltd to conduct its business. In all services performed Brookmost Pty Ltd acts as an agent for a principal, engaged to undertake specific functions.

We collect personal information through a number of sources. Where possible we obtain personal information directly from the individual, additionally given the circumstances of our work, we are obliged to gather information through interviews with witnesses and persons of interest.

USE AND DISCLOSURE

Brookmost Pty Ltd uses and discloses personal information in relation to commercial agency services to our clients to assist in the management of litigated and non-litigated matters. In compliance with the National Privacy Principals any personal information obtained by us is used and disclosed only for this primary purpose of collection. Brookmost Pty Ltd will only use or disclose information for a secondary purpose in compliance with the National Privacy Principals.

DATA QUALITY

Brookmost Pty Ltd takes reasonable steps to ensure that the personal information collected, used or disclosed is accurate, complete and up to date. In this respect we rely on the personal information collected from the individual to be accurate, complete and up to date and expect to be notified by the individual of any changes or inaccuracies in this information.

SECURITY

Reasonable steps are maintained by Brookmost Pty Ltd to protect personal information from being misused, lost or accessed, modified or disclosed by unauthorised personnel. Brookmost Pty Ltd utilises a number of means and procedures to protect your personal information including: maintaining state of the art technology to prevent unauthorised computer access; restricted access to personal information; external and internal premise security; and by entering into confidentiality agreements with all employees, contractors and third party organisations. Additionally, when we no longer require your personal information it is our procedure to securely destroy the information or delete it from our system.

OPENNESS

Brookmost Pty Ltd will in accordance with National Privacy Principals make available all personal information held by our office upon request. Brookmost Pty Ltd will endeavour to process all requests for access within 30 days of receipt or the request.

ACCESS AND CORRECTION

Brookmost Pty Ltd may refuse access to personal information in a number of circumstances such as where denying access is required or authorised by law, where information relates to existing or anticipated legal proceedings between our principal and the individual or if the request for access is regarded as frivolous or vexatious.

If we refuse your request for access to personal information an explanation why you are unable to access the information will be given.

For access to information held in archives, a fee may be charged to cover the cost or retrieval and the supply of this information to you.

IDENTIFIERS

Brookmost Pty Ltd employs its own numerical identification system when identifying individuals. It does not adopt any identifier assigned by a government agency such as a tax file number, Medicare number or drivers license number as a means of identifying personal information collected about an individual.

ANONYMITY

Brookmost Pty Ltd gives individuals the option to interact anonymously whenever it is lawful and practicable to do so.

TRANSBORDER DATA FLOWS

Personal information held by Brookmost Pty Ltd is not sent outside Australia unless the company is authorised to do so by law.

SENSITIVE INFORMATION

Sensitive information is information or an opinion about an individual's:

Sensitive information is only collected, used and disclosed by Brookmost Pty Ltd where it is allowed by law. Collection of sensitive information is sometimes necessary for our clients to effectively manage and/or defend claims and/or legal proceedings.

CONTACT

If you have any queries regarding this Privacy Policy or wish to seek access to your personal information, please contact Brookmost Pty Ltd on (03) 9793 3000 between 9.00am & 5.00pm EST or by writing to:

Brookmost Pty Ltd
Privacy Information
PO Box 183
DANDENONG VIC 3175
Email: enquiries@brookmost.com.au