BROOKMOST PROCESS & RECOVERIES AUSTRALIA WIDE - FAQS

If we are unable to serve your documents, which can happen, then we would provide you with an affidavit of attempted service. This can be supplied to the court to explain why the respondent was unable to be served. This will assist you in an application for substituted service.

Our fees include up to a minimum of 3 attendances in different time blocks at the “one” address provided. 

We can attend both, however our fees are per address. We would suggest that you choose the address we are most likely to have the best success at and we would attempt service there first. If we are unable to effect service at this address and you then wanted us to attend an alternative address, we can, but a further fee would apply. 

If the matter is urgent, we recommend an upfront approval to attend both addresses if necessary.

Once service has been completed, we shall provide you with a sworn affidavit of service. You will be required to file this affidavit with the court before your hearing date. 

After each attendance by our agent, an email will be sent to you within 24 hours advising what has occurred.

We ask that you provide us with your email address, this way we can keep you up to date with what is going on with your matter.

If the documents have not been served and the last date for service (if applicable) has not yet passed, then we can have our agents make additional attendances, however, please note a further fee would apply. 

If there are to be any additional costs for your matter, we shall contact you first to advise before charging. 

Examples of additional costs are:

• Attendances at multiple addresses
• Express or Secured Postage
• Replacement of lost affidavits 

We will ask the respondent to sign the acknowledgement of service for all family law matters, however they can refuse to sign. 

If a signature is refused, our process server will complete an affidavit of service stating how the respondent was identified and service was completed.